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APAC
APAC Customer Services Inc. (APAC) is one of the leading customer care solutions providing companies. It offers services to healthcare, financial services, publishing, business services, travel and entertainment, and communications sector. The company also ...

'United Breaks Guitars' Guy Launches
The musician responsible for exposing 11 million YouTube viewers to the catchy tune "United Breaks Guitars" -- contributing to a major drop in United's stock price-- is something of an standard-bearer for the importance of good customer service. The ...

More Than 540 New
MONTREAL, QUEBEC — To provide its growing customer base with the best possible experience, Videotron created more than 540 new jobs across Quebec in 2011. As Quebec's most respected telecommunications provider for the sixth consecutive year ...

ADM offers ‘Ardi’
ABU DHABI - The Customer Service Division at the Municipality of Abu Dhabi City has started offering of ‘Ardi’ (My Land) service to furnish individuals with information about the locations of land plots, districts and maps of Abu Dhabi city and conurbation.

AT&T
AT&T's customer services has a terrible reputation, but in may be, in fact, not as bad as it is made out to be. A new survey released by Vocalabs ranks AT&T's customer service for its wireless business higher than the services provided by Sprint, Verizon ...

E*TRADE Recognized for
NEW YORK--(BUSINESS WIRE)-- E*TRADE Financial Corporation (NASDAQ: ETFC - News) today announced it has been awarded the 2011 International Service Excellence Award in the Contact Center category. The award, presented annually by the Customer ...

Outstanding Internal
As a professional speaker, I have had the opportunity to address hundreds of clients in many different types of audiences about customer service. Most clients understand that customer service has evolved and is an important philosophy for a business.

VINSON: Art of
There are a couple commercials on television that do an accurate job of addressing the current state of quality customer service. When I say “quality customer service,” I’m referring to any business that provides a product or service to ...

High-Tech
This is a guest post by Micah Solomon, a customer service and marketing strategist, speaker and author of the forthcoming book, High-Tech, High-Touch Customer Service. Marshall Plympton is the proprietor of an eclectic American restaurant that ...

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