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Take your training to the next level!
Be part of the:
· First Annual TeleDevelopment Services Call Center Training Convention
· Premiere industry training event of the year
· Most in-depth conference for call center trainers
· Biggest gathering of practitioners under one roof!
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WHO SHOULD ATTEND:
- Training Directors
- Training Managers
- Trainers
- Course Developers
- HR Managers
- Site Directors
- Operations Managers
HOW YOU WILL BENEFIT:
- Learn from top trainers from the call center sector and other industries
- Improve your call center's training effectiveness - from needs analysis to measurement
- Improve your skills and take your training career to the next level
- Get updates on training trends, methodologies, and approaches
- Network with industry experts and other training practitioners
INVITED KEYNOTE SPEAKERS:
- Jesli Lapus, Secretary,
Department of Education
- Boboy Syjuco, Director General,
TESDA
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- Benedict Hernandez, GM-Philippine Operations, eTelecare
- Guest Speaker, American Society of Training & Development
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Other speakers include:
- Bong Austero, First VP-Human Capital Development, PNB
- Guia Bengzon, Training Manager, PeopleSupport
- Ma. Victoria Cortez, Director, Ateneo CORD
- JJ Disini, Managing Partner, Disini & Disini Law Office
- Mark Galutera, Director for Training, ICT Group
- Robert Greenleaf, Director for Training, PeopleSupport
- Teri Gutierrez, Trainer & Consultant, TeleDevelopment Services, Inc.
- Ging Igual, Growth Leader, Watson Wyatt
- Derrick Latreille, Global Training Head, eTelecare
- Happy Lopez, Operations Supervisor, Advanced Contact Solutions
- Raju Mandhyan, Public Speaker, India-Philippines Chamber of Commerce
- Jun Marfori, Training Director, Convergys
- Jam Mayer, Director for QA &Training, SITEL Philippines
- Freddie Primicias, Training Manager, Sutherland Global Services
- Nathan Shapiro, VP-CitiPhone Operations, Citibank
- Gerald Stone, Director for Training, IRMC
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CONFERENCE
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Day 1: February 21, 2007
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Plenary
English proficiency for the next generation of Filipinos
Preparing the Filipino learner for an international training experience
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People Track
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Programs Track
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Projects Track
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How to deal with challenging participants
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Conducting effective training needs analysis
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Public speaking techniques for trainers
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Don't lose 'em: Motivating and training your participants
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Design principles and approaches for long-lasting learning
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E-learning: Transforming your modules into the new digital format
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Applying emotional intelligence at work
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Training metrics: How to make sure your program works
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Show, tell, and do: The impact of experiential learning
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Trainer do's and don'ts: Common mistakes and how to eliminate them
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Designing a low-cost, high-impact training program
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Follow up: How to keep the fire alive after you wrap up the class
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Day 2: February 22, 2007
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Plenary
Role of government in training call center near-hires
Key training needs of the call center industry
Coaching a winning team
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People Track
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Programs Track
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Projects Track
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How memory works: Maximizing learning efficiency
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Applying Six Sigma in training
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Let's play: Incorporating games, role-playing, and sports into your training
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Trainer certification: Building training team bench strength
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Copyrights and wrong: Facts and fiction about intellectual property in training design
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Catch the wave: Hot training trends
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Laugh and learn: Using humor in training
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Learner-centered approaches to training and learning
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Creating handouts and visuals that stand out
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Panel discussion
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Note: Topics and schedules are subject to change without prior notice.
Take advantage of the early bird pricing!
Special discount for BPA/P, CCAP and PSTD members.
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CONFERENCE FEES
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FOR MEMBERS OF BPA/P, CCAP, PSTD
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One-Day Pass
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Full Conference
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Full/On-site Rate
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P6,300
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P11,250
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Early Bird (EB) Rate
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P4,900
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P8,750
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EB Group Rate: over 5
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P4,550
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P8,125
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EB Group Rate: over 10 (BEST VALUE!)
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P4,200
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P7,500
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FOR NON-MEMBERS
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One-Day Pass
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Full Conference
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Full/On-site Rate
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P7,000
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P12,500
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Early Bird (EB) Rate
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P5,600
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P10,000
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EB Group Rate: over 5
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P5,250
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P9,375
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EB Group Rate: over 10 (BEST VALUE!)
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P4,900
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P8,750
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Early Bird Rate Deadline: January 15, 2007
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Seats are not guaranteed for on-site or walk-in participants so REGISTER NOW!
Call 889-7763 or 844-8341
or e-mail admin@mediafocus.com.ph
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SEE YOU THERE!
Pass this on to your colleagues and friends.
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