2nd Annual Call Center Summit 2007, Atlanta Georgia
January 01, 2007
2nd Annual Call Center Summit 2007
How to Leverage Measurements & Technology to Drive Performance and Improve the Customer Experience
January 22 - 25, 2007 · Renaissance Atlanta Hotel Downtown, Atlanta, GA
Customer service is the primary way companies are differentiating themselves from competitors; and your call center is a customer’s primary touch point. At the 2nd Annual Call Center Summit, you’ll hear from more than 40 call center experts sharing first hand knowledge on how they are giving their organization competitive advantage through customer service excellence. Two tracks—one devoted to customer service and call center performance metrics, and the other devoted to call center technologies—give you advice and lessons learned on applying tools and strategies to help you obtain world-class call center status.
What are you doing to continually improve your call center operations and customer service delivery? Are you:
- Measuring not just call center efficiency, but customer service quality?
- Moving beyond traditional metrics and capturing the voice of the customer?
- Finding the right vendor partners and service providers to optimize operational efficiency?
- Delivering and measuring the call center’s ROI to the organization?
- Leveraging measures captured in the call center to contribute to invaluable marketing and customer data information?
Who Manages more than 30,000 Call Center Agents Worldwide?
You’ll find them at Call Center Summit’s prestigious speaker panel, including:Looking to add even more value?
Find out how to transform your customer service call center into a revenue generator by signing up for Call Center Summit’s new Service 2 Sales Seminar Day.
The in-depth learning doesn’t stop there. You’ll benefit from specific tools, tips and techniques on adopting processes and methodologies that will help you vastly improve your call center, including new extended workshops on Benchmarking Customer Service and Leadership and Culture Change in the Call Center. And you won’t want to miss out on the opportunity to visit SunTrust Bank’s contact center.
As you can see, there’s a lot to take advantage of at Call Center Summit. To help you get the most out of your experience at the conference, contact the Summit’s customer service specialist, Desmond Sullivan at 212-973-3302 to help you organize your week.If you are not yet ready to register, feel free to request a reminder nearer the time.