Call Center English Language Proficiency Testing for the Philippines.

December 28, 2006

PROSPEAK Spoken English Proficiency Testing

New Hire English Testing
For Call Centers in the Philippines
Immediate, Objective and Reliable Score

Whenever spoken English skills are critical for job success, companies should use ProSpeak. ProSpeak is a spoken English proficiency test developed by US-Based Harcourt Assessments and made available in the Philippines by TeleDevelopment Services.

ProSpeak is ideal when the English Speaking proficiency of frontline staff is critical to the overall success of the organization, be it for a call center or any other BPO operations team. ProSpeak will:

• Reduce lost hours interviewing unqualified applicants due to their limited English Proficiency.
• Identify strong candidates who would benefit from further English training
• Add Consistency and objectivity to your candidate screening process.
• Provide Low cost, accurate and time efficient way to streamline your interviewing and hiring process.

Businesses employing frontline customer service staff will benefit greatly from ProSpeak’s standardized spoke English tests The ProSpeak Test Suite is perfect for call center and BPO applications as well as for employees in the following industries:

• Automotive
• Banking
• Hospitality
• Insurance
• Pharmaceuticals
• Restaurants
• Retail
• Travel

BPO AND CALL CENTER SCREENING

ProSpeak is the first fully automated spoken English assessment kit introduced to the Philippines. ProSpeak was specifically designed for people who speak English as a second or foreign language.

• Tests can be given anytime from any location.
• Immediate, objective reliable scoring
• All an examinee needs is a telephone

Test results are immediate.

Interviewing time and expense is reduced.

ProSpeak Objectively measures and applicants overall spoken English skill and examines four (4) key elements for diagnostic purposes:

• Sentence Mastery
• Vocabulary
• Fluency
• Pronunciation

The ability to score well in the aforementioned areas is critical because it outlines the applicant’s ability to communicate with confidence, which translates to their ability to connect to your customers.
ProSpeak is an excellent tool for the periodic evaluation of your existing employees. Use ProSpeak to determine where additional skills training needs to be applied with your current staff.

Tasks in ProSpeak tests are designed to be simple and intuitive for native speakers and for proficient non-native speakers of English. An independent committee of language experts has reviewed the ProSpeak items for: (a) fairness and bias free usage, and (b) appropriateness for American or British English Standards.

• At the overall score level, ProSpeak computer generated scores provide complete objective scoring, taking away the possibility of human error.
• Data from studies conducted by TeleDevelopment and their third party benchmarking partners provided evidence to support the following conclusions:
• ProSpeak produces precise reliable skill estimates
• Sub-scores are reasonably distinct and therefore offer useful diagnostics.

Overall scores have meaningful correlation with related tests of English proficiency including the TOEFL, TSE, Common European Framework and ILR Speaking.

Administering a phone delivered test requires no special software or training­- just a standard telephone. There are three easy steps to administer a test:

• The administrator provides the test-taker with written instructions and a personal access number.
• The test taker can access the test 24 hours a day.
• The administrator retrieves scores online within minutes.

ProSpeak is:

• Easy to use
• Reliable Beyond Compare
• Scientifically developed and tested
• Affordable
• Time-Saving
• Cost Saving

The SET-10 Demo Test is a fixed version of a SET-10 test. During the SET-10 Demo Test you will experience all question types that appear in regular SET-10 tests. (Note: The SET-10 Demo Test has a fixed set of items - each SET-10 Demo Test is identical, whereas each real SET-10 is different, presenting items randomly drawn from a large item pool.)

To receive your free demo test, CLICK HERE to eMail ProSpeak English Testing Department. Please include your first and last name, email address, phone number, organization name and Web URL. You should receive your demo test via email within three business days. If you require more than one demo test, please call +639063204488 to speak with a sales representative.

.

Ask for a Demo Test Today

CLICK HERE to eMail ProSpeak English Testing Department