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Call Centre Outsourcing News

 



Call centres must change, says analyst
Call centre analysts say the announcement earlier this week that Atelka is closing its doors in Saint John signals a need for the industry in the city to change.

Atelka closing Saint John call centre
Atelka is closing its call centre in Saint John, putting 142 people out of work.

Atelka closing its Saint John call centre
Atelka is closing its call centre in Saint John, putting 142 people out of work.

Sky call centre to bring 800 jobs
Digital broadcaster Sky is to create 800 jobs at a new call centre in Dublin.

Toilet break alarm fitted at call centre
Norwegian workers are angry after an insurance company times their toilet breaks.

Call centre loses contract, cuts 69 jobs
ST. CATHARINES — A St. Catharines call centre has issued termination notices to 69 employees after learning a major client is moving work out of Canada.[...]

Call centre workers limited to EIGHT minutes toilet time per day... and risk triggering alarm if they go one second over
Call centre workers in Norway are protesting against a high-tech surveillance system that triggers an alarm if they spend more than eight minutes per day in the toilet.

BSkyB to create 800 jobs through call centre
Digital TV and satellite giant BSkyB is set to open a major customer contact centre in Ireland this August — resulting in an extra 800 jobs.

Norwegian call centre workers peed off with toilet alarm that triggers if they spend more than eight minutes on loo ...
Call centre workers in Norway are protesting against a high-tech surveillance system that triggers an alarm if they spend more than eight minutes per day in the toilet.

More toll road options on Waitangi Day
The NZ Transport Agency is responding to feedback it has received from customers and will open its Northern Gateway Toll Road call centre on Waitangi Day (Monday, 6 February) for people who want to pay their tolls by telephone.

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